Trust & Safety
Everything you need to know about our safety policies and how we protect the Peerspace community.
40 articles
Why couldn’t my transaction be processed?
What’s needed to successfully complete identity verification?
Can a host require that I show them an ID for my booking to proceed?
How do I obtain insurance for my booking?
My host is not requiring me to have insurance for my booking. Do I still need to have insurance to avoid cancellation?
Why is Peerspace asking for a Certificate of Insurance for my booking?
Who has access to my verification data?
Is identity verification required for all hosts to list their space?
Is identity verification required for all guests to request a booking?
The system is unable to verify my identity. Can I send you my documents via email?
Why was the system unable to verify my identity?
Why am I asked to verify my identity?
How does Identity Verification work?
What measures does Peerspace take to ensure the information I provide during identity verification is secure?
I recevied an email from Peerspace requiring that I verify my identity. Is this email legitimate?
Why is it important to obtain insurance for my booking and where do I get coverage?
What do I do if I receive a suspicious guest inquiry?
What’s needed to successfully complete identity verification?
Can I require guests to show me an ID for my booking to proceed?
Why is Peerspace asking for a Certificate of Insurance for my booking?
Who has access to my verification data?
Is identity verification required for all hosts to list their space?
Is identity verification required for all guests to request a booking?
The system is unable to verify my identity. Can I send you my documents via email?
Why was the system unable to verify my identity?
Why am I asked to verify my identity?
How does Identity Verification work?
What measures does Peerspace take to ensure the information I provide during identity verification is secure?
Can Peerspace deactivate my account?
Why doesn’t Peerspace share contact information of a Host?
Why should I only communicate through Peerspace?
Why should I obtain insurance?
Can hosts cancel a booking if an event is misrepresented?